Frequently Asked Questions

We offer a wide selection of fine jewellery including rings, necklaces, earrings, bracelets, bangles, and custom designed pieces in Pearls, Gold, Diamonds, Silver and with Certified Gemstones.

No appointment is necessary. Walk-ins are always welcome. However, for custom consultations or high-value purchases, we recommend scheduling an appointment for personalized service.

Yes, our collection includes elegant and stylish pieces for men, women, and children.

Yes. All diamonds are accompanied by certifications from recognized laboratories such as GIA, IGI, or HRD. Gemstones are verified for authenticity and quality.

Yes, we proudly offer genuine South Sea pearls — among the rarest and most luxurious pearls in the world.

Absolutely. Every gold piece is BIS hallmarked (or per your country’s standards), ensuring purity and peace of mind.

Yes. We are offering My Gold Plan Scheme. When you’re visiting our store please ask our team. They will provide you the complete details.

Yes, we do! we offer a thoughtfully curated collection of zodiac sign gemstones aligned with each astrological sign. All our stones are ethically sourced and can be accompanied by certification upon request.

Yes, we specialize in bespoke jewellery. Our design consultants can work with you to create a piece that perfectly matches your vision and budget.

We accept all major credit/debit cards, UPI, net banking, cash, and selected mobile wallets.

Yes, we offer secure and insured delivery across the country and selected international destinations.

Yes. We provide tailored solutions for corporate gifting, award ceremonies, and special events. Custom branding and packaging are available for larger orders.

These refer to the gold content in a piece: 14k gold: ~58.3% pure 18k gold: ~75% pure 22k gold: ~91.6% pure Each offers unique benefits in terms of durability and colour. Our consultants can help you choose the right type based on your needs.

Our in-store experts are always available to guide you. We also offer educational resources on our website to help you understand cuts, clarity, carat weights, and more.

No. We offer only natural diamonds.

High-quality fine jewellery—especially pieces with certified diamonds, natural gemstones, and precious metals—can retain or increase in value over time. We can guide you on investment-grade purchases.

Yes. All purchases are elegantly packaged in our signature gift boxes. Complimentary gift wrapping and personalized notes are also available upon request.

Returns or exchanges are accepted within 07 days of purchase, provided the item is in original condition. Custom or engraved pieces may not be eligible.

Yes, we offer secure and insured delivery across the country and selected international destinations.

Yes, once your order is shipped, you will receive a tracking number to monitor your shipment in real time.

No, there are absolutely no hidden charges on your purchase on our online store. The price mentioned is an all-inclusive price, which is what will be charged on your card as well.

All online transactions on KPJ follow the highest levels of transaction security currently available on the internet. All your transactions are processed through trusted payment gateways of well-reputed banks

It is simple to perform a funds transfer to KPJ. You can directly deposit funds to the KPJ bank account with the following details and drop an email to customercare@krishnapearls.com with details of the product and bank transfer.

Once we receive the funds into our bank account, we will immediately ship your product and inform you about the same

Yes, Krishna Jewellers offers a Cash-on-Delivery (COD) option for your convenience. If you prefer not to use your card for online payment, you can choose COD and pay in cash upon delivery. This option is available in 115 cities across India. If COD is not available in your city, we will inform you once we receive your order. Please note that COD is available for orders under Rs. 50,000 and we only accept Indian currency.

If you have any additional queries, feel free to call or email us. We will reach back to you at the earliest.

Drop in a message any time at customercare@krishnapearlsandjewellers.com or call us at 040 6625 0033 from 9 AM to 9 PM.