30-day exchange policy
Krishna Pearls & Jewellers have a 30 days exchange policy. Any product that is unused, not personalized and intact in its original condition can be sent back to us within 30 days and you can buy a new product in its place. You will receive complimentary return shipping for all products within the 30-day exchange policy. The exchange amount will be 100% of the actual amount paid. In case a coupon or discount code was used while purchase, the exchange amount will be reduced by the equivalent amount of the coupon. In case the exchange value is higher than the amount already paid, the customer will have to pay the additional amount. If the exchange value is lesser than the amount already paid, the balance amount will be paid via bank transfer. The product needs to be returned along with the original certificate, tag and a copy of the invoice.
30 day money back policy
Krishna Pearls & Jewellers has a no questions asked return policy. We allow you time to inspect your jewellery for perfection and in case you wish to return it for some reason, we will take it back and refund the entire amount. However, the return should be within 30 days of the shipping date. Yes, we keep it that simple! However, we only accept products that are unused, not personalized and intact in its original condition along with the tag, certificate and invoice.
Should I pay to ship the product back to you?
We value our customers and are happy to offer FREE Return Shipping. This means we will refund your shipping charges for products that are within the 30-day money back policy.
How do I return the product to you?
Call our Customer Care team at 040 6625 0033 or drop us an email at firstname.lastname@example.org to process your return.
For additional queries, we are just an email or phone call away!
Drop in a message any time at email@example.com or call us at 040 6625 0033 from 9 AM to 9 PM.